Privacy Policy | The Wee Little Bees

This privacy policy is for http://www.theweelittlebees.com (the 'Site'), is served by The Wee Little Bees Ltd, 6 Western Terrace, Bodmin, Cornwall, PL31 1LB, ('us', 'we', or 'our') and governs the privacy of its users who choose to use our website, opt into our newsletter, or place orders with us. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain how we process, collect, manage, and store your details and how your rights under the GDPR, DPA & PECR are adhered to.

Collected Information

While using our Site, signing up to receive our newsletter, or ordering books, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to your name or email address ("Personal Information").

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

Website Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We use SSL (secure socket layer) encryption for all financial transactions. All data we collect about users of our website is similarly protected and will never be knowingly shared or sold.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We use Google Analytics to better understand how visitors use our website and to do this our site places cookies (small text files) on devices that are used to access it. Cookies will anonymously record information as well as the type of device used, which pages were viewed and for how long, inbound referrals (how a visitor reached our website), and links clicked. By clicking 'Accept' on the low banner when you visit our site, you agree to the placement of cookies on your device.

Data collected by our website's cookies are stored for 14 months (Google Analytics' minimum) and this information is not shared with any other parties during this time. Your web browser should provide you with the controls to manage and delete cookies from your device, please refer to your web browser options for more information.

Read more about how Google Analytics safeguards your data.

Below is a table that shows which cookies are placed on Wix sites:

You can find more information about cookies here: All About Cookies.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

Newsletter

We operate an email newsletter program which we use to inform subscribers about The Wee Little Bees news and events. Users can opt-in to the newsletter through an online form on the Site, and subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. Subscriber personal details are collected, processed, managed, and stored in accordance with the regulations named above.

Our EMS (email marketing service) provider is Mail Chimp who use Google Maps to track some subscriber activity. You can read their privacy policy here.

Why we might contact you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Customer Orders

When placing a customer order for a product, we will collect some customer information including name and email address which will only be used to contact the customer with updates on the status of their order. This information is stored securely for use with subsequent orders, and a history of products ordered by each customer will be retained. This order history is not shared with any third parties, and customers can request access to the contact details and order history we hold for them at any time, as well as requesting the erasure of all information held if required.

How do you access your data?

You may request details of personal information which we hold about you under data protection legislation. If you would like to know what data is held about you, or if you would like to amend or delete any information held about you, please send an email to info@theweelittlebees.com

How do you contact us?

Please feel free to contact us with any comments, questions, or other requests regarding this Privacy Notice by email at info@theweelittlebees.com